Frequently Asked Questions

We accept UPI, all major debit and credit cards, net banking, and Cash on Delivery. All online payments are powered securely by Cashfree.

Yes. Payments are processed through Cashfree, which is PCI-DSS compliant. We never store your card details on our servers.

Yes, COD is available pan-India on eligible orders. A flat Rs 40 COD handling charge applies.

At checkout, enter your coupon code in the promo field and click Apply. The discount will reflect instantly if the code is valid.

Yes, usually within 2 hours of placing the order. Please WhatsApp us immediately so our team can catch it before packing or dispatch.

Yes. Our churnas and powders are ground fresh after the order is placed. This may add around 24 to 48 hours to dispatch, but it gives you far better aroma and potency.

It means every batch is checked for purity and basic quality parameters before dispatch so you receive clean, reliable products.

We source directly from trusted farmers and producing regions across Kashmir, Kerala, Madhya Pradesh, Rajasthan, and other parts of India depending on the product.

Yes. Mana is operated by MK and Sons, an FSSAI licensed food business.

Never. Because we pack fresh and move batches quickly, we do not rely on artificial preservatives.

Typical delivery is 5 to 7 days across India and around 2 to 3 days within NCR, subject to courier timelines and pincode serviceability.

We offer free shipping on eligible prepaid orders above Rs 999 unless a special campaign states otherwise.

Yes. We serve customers across India via NimbusPost and its courier network, subject to pincode coverage.

Once your order is dispatched, we send the tracking link on WhatsApp so you can follow it easily.

Please WhatsApp us with a clear photo within 24 hours of delivery. We will review it quickly and help with the next steps.

Returns are generally accepted within 7 days from delivery, provided the item is unused and in original packaging.

Food items can usually be returned only if the wrong product was sent or the package arrived damaged, due to food safety rules.

Approved refunds are usually processed within 5 to 7 business days to the original payment method, depending on the bank or payment partner.

You receive 5% of the order value as wallet credit, usually released within 48 hours after successful delivery.

You can use it from your next order onward. There is no minimum order requirement unless a campaign specifically says otherwise.

You can check it on the /account page after entering your WhatsApp number.

Yes. Cashback credits are valid for 6 months from the date they are credited.

Yes. Visit the /kits page to build your own kit with the exact items and quantities you want.

Yes, we do. Please WhatsApp us for pricing, quantity planning, and dispatch timelines.

Yes. We create custom gifting kits and hampers for Diwali, events, teams, and brand-led gifting requirements.

It is a live video call with our team where we can show you products, explain options, and help you choose before you buy.

Go to the /appointment page, pick your preferred date and time, and confirm the booking.

No. Video appointments are free and there is no obligation to purchase.